Designed in collaboration with Luma Well being, the brand new applied sciences goal to enhance the care expertise and improve affected person satisfaction — and assist suppliers improve appointment-based income.
On Wednesday, Change Healthcare launched its new Affected person Engagement Suite, which showcases new instruments developed with Luma Well being to assist sufferers higher navigate the chain of care and enhance income cycle administration for suppliers.
why does it matter
Affected person Engagement goals to enhance communication between sufferers and suppliers, in keeping with the businesses
“From initial outreach to advocating for adjudication, the entire patient journey is now on one platform,” Aditya Bansod, Luma co-founder and chief know-how officer, stated in a press release.
The instruments are additionally designed with suppliers in thoughts, to assist improve affected person volumes and improve buyer loyalty whereas decreasing rejections and different administrative burdens for suppliers, the businesses say.
Drawing on Change’s income cycle administration instruments and Luma’s affected person success platform, the unified know-how — able to integrating with clients’ present EHR — can cut back the executive burden, rushing up pre-authorization and verification of eligibility.
An increasing number of well being techniques are renewing their focus – and reprioritizing their IT spending – on enhancing the digital expertise for sufferers.
However many use one of the best breeding strategy with divergent deployments of various methods. Change Healthcare cites Luma Well being analysis knowledge displaying that such a piecemeal strategy could cause an extra 12-45 day wait for brand new sufferers and greater than $150,000 in misplaced revenue per presenter, yearly due to no-shows and cancellations.
“We have long envisioned a more proactive and resilient approach, where patients and providers are prepared for success — not just at times during the journey, but all the time” and choice help at Change Healthcare, stated Mike Perizzi, Senior Vice President and Basic Supervisor of Income Cycle Administration.
“This suite represents a complete evolution of the patient and provider experience. One that puts patients exactly where they should be – at the heart of their healthcare journey.”